Job Title: Computer Support Analyst
Location: On-Site 2 Broadway NYC
Rate: $40-$45/ Hour
Description of Duties:
- Deliver training on the Asite platform to end users.
- Monitor support emails and voicemails received from MTA Asite end users and resolve problems or take appropriate action.
- Gather, organize, and analyze large internal and external data sets to provide insights for management.
- Assist with data entry and clean-up in Asite
- Assist with developing interactive dashboards of Asite data in Power BI.
Required Skills:
- Bachelor’s degree in Computer Information Systems or 5 years relevant experience
- Proficient in Microsoft Office. Excellent PowerPoint skills
- Advanced level of MS Access and/or Excel including advanced formulas, VBA, macros and data tables, Charts, Pivot tables.
- Working knowledge of SharePoint and MS Teams
- Hands-on experience building and publishing customized and interactive dashboards within PowerBI
- Strong organizational and multi-tasking skills.
- Excellent analytical and problem-solving abilities
- Excellent communication (verbal and written) and customer service skills
- Ability to handle a high-pressure environment
- Ability to prioritize urgent requests and multitask
- Helpdesk experience preferred
- Experience working in a document management platform strongly preferred
- Proficient in Asite is a plus
- Proficient in SQL a plus